Director of Operations with over 20 years of hospitality experience. Holds a Master’s in Hospitality Management from Cornell University. Skilled in PR, leadership, problem-solving, cost control, and staff training. Has successfully opened and managed multiple luxury hotels, overseeing recruitment, operations, and strategic planning.

Certified Sommelier with 23+ years in the hospitality industry. Lead trainer and fine dining specialist, with expertise in wine service, food pairing, and luxury guest experience. Has worked with prestigious restaurants and led service teams in high-volume fine dining establishments.

Founder of The Waiter’s Academy and Waiters Network. Extensive experience in fine dining, training, and restaurant operations. Passionate about improving hospitality service standards through education and hands-on coaching.