Fine Dining Service Waiter Training Course
- 62 (Registered)
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Welcome to The Waiter’s Academy, where excellence meets the art of fine dining service!
Elevate your skills and knowledge with our comprehensive Fine Dining Service Waiter Training Course.
This program is meticulously designed to go beyond the basics, providing aspiring professionals, experienced waiters, and hospitality business owners with a deep dive into the world of refined service.
Immerse yourself in the intricacies of the finest service techniques, etiquette, and customer engagement. Uncover the secrets to creating unforgettable dining experiences and refine your communication skills to surpass guest expectations. Whether you’re starting your journey as a waiter or seeking to enhance your team’s capabilities, this course is tailored for you.
Explore topics such as precise table setup, extensive menu knowledge, the art of wine pairing, adept handling of challenging situations, and more. Our interactive learning platform offers flexibility, allowing you to progress at your own pace while accessing expert guidance whenever needed.
Join a community of passionate individuals dedicated to mastering the nuances of fine dining service. From industry insights to practical exercises, our course provides a holistic approach to professional growth.
Ready to elevate your service skills? Enroll in The Fine Dining Service Waiter Training Course and step into a world of excellence, unlocking your full potential with The Waiter’s Academy.
Embark on this extraordinary journey today – enroll now!
Course Content
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Exceeding Guests\' Expectations
Students will refine their physical movements, cultivate a sophisticated demeanor, and master the art of eloquent language. They will align their attitude and behavior with the standards of fine dining
- Describing and introducing the significance of guest service in the fine dining
- First Impression! Meet and Greet – The Exceptional Guests’ Experience
- Attitude and Behavior in Fine Dining – Guest-Centric Interactions
- Polished Movements and Demeanors
- Personal Presentation and Polished Language Skills
- What is Exceeding Guests’ Expectation and why it is important 15 questions10 minutes
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Correct Service Protocols in Fine Dining
From mastering the precise service sequence to understanding meticulous seating protocol and handling reservations, you will acquire the essential skills to orchestrate flawless and impeccable service
- Phone, reservation service, and greeting the guests
- Other Telephone procedures
- Correct Seating Skills in Detail
- Restaurant Service Sequence in Fine Dining
- Wine and Beverage Service Sequence in Fine Dining
- The Employee Appearance and Behavior
- Table Planning, Setting, and Seating
- Service Protocol 12 questions10 minutes
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Becoming a Top Selling Waiter
Students will master the art of genuine enthusiasm and storytelling to passionately recommend menu items that elevate the guest experience
- Strategies for effective communication to enhance your selling/upselling skills
- Five principles for Selling and Upselling
- What we sell as Waiters in Fine Dining Restaurants and how
- Upsell with Finesse and Savoir Faire
- The importantce of Menu Knowledge and the Ability to Translate to Guests
- The Impact Greeting, Seating, and Presenting the Menu has on the ability to sell
- Beverage Knowledge – Including Spirits and Cocktails
- Drink Presentation as a Selling Point
- Selling and Upselling like a pro 12 questions10 minutes
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Employee-Guest Relationship in Fine Dining Restaurants
Students will explore the various types of guests, effective strategies tailored to each type, and to navigate common situations that grace the fine dining experience
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Handling and Resolving Guest Complaints in Fine Dining Restaurants
Students will master the steps of handling any difficult situation in the restaurant. Why learning how to handle guests' complaints is important? the guest feels in good hands from the very first moment, which prevents the problem from blowing out of proportions the guest understands that we take his complaint seriously, which helps immediately decrease the stress the guests understand that we appreciate the feedback, which makes them feel good ( not bad) about voicing their complaint it helps us identify a problem area and provide better service in the future turns an angry guest into a satisfied and loyal guest What you will learn in this lesson: The facts & figures about complaints. To be aware as a waiter, what do guests expect from us To distinguish between different types of complaints and to identify opportunities presented because criticism has been voiced. The steps of handling complaints Some tactics and strategies To boost your self-confidence in order to be able to remain calm when you receive a complaint and handle it with authority. To increase guests’ satisfaction.
- What is a complaint and why it is so important to know how to handle it
- Steps of Handling Complaints
- Facts, Data, and Opportunities presented by the complaint
- Tips&Trick and What to avoid while handling guest complaints
- Excellent Behavior Tips
- Minimizing the possibility of Complaints
- Handling Complaints like a Pro 7 questions10 minutes
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Social Etiquette and Critical Points of Communication
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Fine Dining Service Rules, Skills, and Techniques
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Wine and Fine Dining
- Short Introduction: history, regions, grape varieties and basic wine terminology
- Understanding the Process of Viticulture and Winemaking
- Wine Grapes and Top Wine Blends in the Wolrd
- Tasting and Analysis: Techniques for Evaluating Wine
- Wine Service: Presenting, Pouring, and Decanting Wine
- Food and Wine Pairing
- Understanding the Major Wine Regions of the World
- Fortified and Sparkling Wines: A Beginner’s Guide
- Types of Wine Glasses and their use
- Wine Knowledge and Skills 39 questions10 minutes
Instructor
Students List
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indra@123Learning80 %
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Salmanalam0987Learning0 %
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anchuca1Learning11.11 %
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Anchuca 1Learning6.67 %
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SiMoLearning0 %
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AngeliLearning0 %
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Toshpulotov UmedjonLearning6.67 %
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NedLearning11.11 %
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Kool kLearning100 %
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davidp.landryLearning2.22 %
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Moustafa aminLearning6.67 %
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saidLearning6.67 %
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TrentLearning0 %
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reaLearning6.67 %
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coopLearning0 %
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ChrishainLearning4.44 %
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Kristina KuhlgatzLearning6.67 %
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Ariana RangelLearning0 %
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sweetyprettyjoeLearning6.67 %
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AkiriaLearning0 %
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dmacqueen94Learning60 %
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Zhoualex51Learning0 %
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MaxLearning100 %
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akemLearning11.11 %
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HaynescheLearning77.78 %
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parind37Learning100 %
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LaTeashiaLearning4.44 %
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nova0135Learning31.11 %
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lillia.curley@gmail.comLearning0 %
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Mark MugwangwavariLearning4.44 %
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Dilafruzikramova1910Learning11.11 %
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AYO OSCARLearning6.67 %
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MabandlaLearning100 %
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Anchuca3Learning11.11 %
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and 17 students enrolled.
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