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ON-SITE TRAINING

on-site training

At The Waiters Academy, we specialize in tailoring comprehensive on-site training programs for hotels and restaurants that desire excellence in their service. Our training, spanning a minimum of 5 days and 30 hours, is designed to enhance your staff’s skills, boost guest satisfaction, and drive business growth.

Contact us for more information about on-site training.

Our distinctive approach involves highly effective communicators doubling as trainers, infusing humor and engagement into the tapestry of extended training hours. These on-site sessions go beyond conventional learning; they evolve into team-building camps, fostering a culture of motivation and mutual support among your invaluable staff. The ability to adapt on the spot is a game-changer—a feat nearly impossible in the virtual realm, even with the allure of live camera interactions. Let’s delve into the ten factors propelling On-Site Staff Training into a league of its own.

1. Needs Assessment:

Tailoring our training to your establishment’s unique needs, we conduct a thorough analysis to pinpoint specific skill gaps and areas of improvement within your team.

two waitresses performing wine service during on site training

2. Customization:

Recognizing that every restaurant or hotel has its own identity, our on-site training programs are meticulously customized to seamlessly align with your operational goals and the distinctive roles within your F&B team.

3. Trainer Selection:

Our training isn’t just about imparting knowledge; it’s about connection. Our trainers are experts in the field and exceptional communicators, ensuring your staff is engaged and motivated throughout the training process.

training staff on-site with role-plays

4. Interactive Training Methods:

Learning is an active process. Through workshops, discussions, case studies, and hands-on activities, our on-site training transforms traditional education into a dynamic experience that fosters practical skills and real-world application.

5. Flexibility:

Acknowledging the pace of the hospitality industry, our flexible training schedules minimize disruption to your daily operations, allowing your team to integrate learning into their busy routines seamlessly.

6. Technology Integration:

Embrace the best of both worlds. Our on-site training blends cutting-edge technology with a personal touch, utilizing multimedia presentations and interactive simulations to enhance the learning experience.

7. Feedback Mechanism:

Your feedback matters. Our robust mechanism ensures that we capture insights in real time, allowing us to adapt and refine our training approach based on the unique dynamics of your team and establishment.

8. Assessment and Evaluation:

Beyond training, we measure impact. Rigorous assessments gauge the effectiveness of our programs, providing tangible evidence of skill development and growth within your F&B staff.

9. Continuous Improvement:

Adapting to industry shifts and evolving needs, our commitment to continuous improvement ensures that your staff receives the latest insights with unlimited lifetime access to our online courses, keeping your operation ahead of the curve.

10. Documentation:

In the meticulous world of hospitality, details are paramount. Our comprehensive documentation, including attendance records and feedback, not only tracks progress but also serves as a testament to the value we bring to your F&B operations.

on-site training is interactive

Training Objectives:

  • 97% guest satisfaction rate
  • increased efficiency and productivity
  • developing teamwork skills
  • 30% increase in sells
  • 50% increase in profit
  • fostering a positive work environment
  • reduced operational cost
  • lower employee turnover

Contact us today to discuss your specific training needs and take the first step toward exceptional service and business success!

office@thewaitersacademy.com

See our online training plans.

Find skilled and motivated employees near you at Waiters Network.

Comments

  • Kamran Hussen Riyad
    November 6, 2023

    I have done

  • Collen
    January 16, 2024

    I’m so interested

  • Bekkie Barbosa
    February 21, 2024

    My company is looking for some onsite training to assist with developing our fine dining skills for our servers.

    • Ned
      February 23, 2024

      Hi Bekkie,
      Thanks for contacting us.
      If your company is interested in our On-site Training, please have someone to write me an email or get in touch and we will discuss the different options.
      Best regards,
      Ned
      office@thewaitersacademy.com

  • Yassra
    February 23, 2024

    Thank you very much to share with us

  • Mukundane Godfrey
    March 2, 2024

    Very interesting

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