The waiter job description and responsibilities list is something that will amazed a lot of people not familiar with the waiter’s job! It is a multitasking job that requires highly organized people who are able to work under extreme pressure. Here is the list of waiter duties and responsibilities:

greet customers politely as they enter the restaurant

introduce self to customers

show customers to their tables

present menus to customers

maintain an up-to-date working knowledge of the menu items and daily specials

explain the menu items in terms of preparation, ingredients and presentation

be aware of allergy information on menu items

answer inquiries about food and beverage items on the menu

offer food and wine suggestions

inform customers of special items not listed on the menu (video)

take food and beverage orders accurately including any special requests

check customer’s identification to ensure they meet alcohol legal age requirements

check food orders with customers to ensure correctness

input the order into POS System

work with bartenders to fill beverage orders

work with kitchen staff to process and expedite food orders

pre-set table for the orders

deliver and serve food at tables

use established food handling and serving techniques

ensure customers are satisfied with their food orders, beverages and service

up-sell food and beverage items throughout the meal (video)

monitor customer’s needs and promptly handle requests

handle customer complaints in a polite and professional manner

maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills

prepare and provide customers with accurate check for the meal

process cash and credit card payments

prepare to-go boxes for customers

re-set and prepare table for customers including decorations, condiments, napkins, utensils

maintain a clean and organized service area

dispose of trash according to established procedures

perform any side-work as requested

comply with safety, health and hygiene policies and procedures

Responsibility of Waiter is something so simple like pulling the chair for a guest to be seated but working simultaneously on 10 tables and remembering the exact orders of all those guest is also a waiter responsibility!

To learn more about the waiter job description and responsibilities sign up for the online waiter training class at the Waiter’s Academy!