Fine Dining Reservations Service and Other Telephone Procedures

fine dining reservations

The fine dining reservations process is a big part of establishing the foundational protocols for delivering impeccable service.

Phone, reservation service, and greeting the guests

1. Answer the phone within 3 rings or 10 seconds with an appropriate
2. Ask for the caller’s name and use it during the conversation
3 . Ask for the number of people dining, the dining time, and the
telephone/room number
4. Repeat and confirm the details
5. Thank the guest at the end of the conversation
6. Once a guest enters the restaurant he should be greeted or paid attention to within 30 seconds
7. If the guest had to wait, we should acknowledge this and apologize for the delay

8. Within a minute of their arrival, the guest should be placed at a fully prepared table
9. The waiter or the host has to offer help with the chair, remove excess place settings, and present the menu/wine list
10. In fine dining restaurants, the lights are toned down and we need to offer an alternative light source for the menu (e.g. menu lamp)
11. A fine dining restaurant should always have blankets available if a guest feels cold.
12. If there is a single guest at the table, the waiter should offer a newspaper while the guest is waiting for the food
13. When presenting the menu, the waiter should explain the specials of the day and the sold-out dishes.

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Other Telephone procedures

Call Transfers:

Efficiency: If a call needs to be transferred to another department, do so promptly and efficiently. Inform the guest before transferring.
Warm Handover: When transferring a call, provide context to the receiving department to ensure seamless guest assistance.

Message Handling:

Accuracy: Accurately record and convey messages to the intended recipient, especially for reservations or special requests.
Timely Delivery: Ensure that messages are promptly delivered to the relevant staff members.
Guest Follow-Up:

Fine Dining Reservations Confirmation:
Follow up with guests to confirm reservations, ensuring that they are aware of the booking details.

Post-Visit Communication:
After guest visits, consider follow-up communication to gather feedback and express appreciation for their patronage.
Discreet Handling: Ensure that sensitive information shared over the phone is handled discreetly and securely, following data protection guidelines.

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