Introduction:
Seating guests is the first point of contact they have with your restaurant. It sets the tone for their entire dining experience. Waitstaff must seat guests with grace, attentiveness, and a warm demeanor to make a positive first impression.

I. Greetings and Acknowledgment:

Smile and Eye Contact: Approach guests with a genuine smile and make eye contact to convey warmth and welcome.
Greet Promptly: Acknowledge guests as soon as they enter the restaurant. Avoid keeping them waiting.
Use Polite Phrases: Employ courteous phrases like “Good evening,” “Welcome,” or “How may I assist you?” to initiate interaction.
Offer Assistance: Ask if they have a reservation or if they need assistance finding a table. Be ready to accommodate their preferences.

II. Knowledge of Table Layout:

Familiarity with Table Arrangement: Be well-versed in the restaurant’s table layout and seating capacity. Know which tables are available and their configurations.
Accommodate Guest Preferences: If possible, offer choices regarding seating (e.g., window view, quiet corner) based on guest preferences.

III. Escorting to the Table:

Walk Ahead: When leading guests to their table, walk slightly ahead to guide them. Ensure that the path is clear and free of obstacles.
Offer Assistance: If guests have coats, bags, or other items, offer to assist with seating these items or hanging their coats.
Indicate the Way: Point out the table with a slight gesture or verbally guide them to it.

IV. Seating Etiquette:
Chair Assistance: If necessary, assist guests, particularly the elderly or those with mobility challenges, by gently pulling out their chairs.
Positioning: Ensure that chairs are correctly positioned for easy access to the table.
Wait for Confirmation: Stand back and wait for guests to be comfortably seated before wishing them buon apetit and excusing themselves.

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